www.emrys-online.com
Operations leadership • Client experience • Technical support

Reliable leadership for operations, service, systems, and people.

Emrys Horton is an experienced operations and client service professional with a background in team leadership, event coordination, digital content, and hands-on systems support.

With more than 15 years of experience in high-accountability environments, Emrys brings calm decision-making, strong communication, process discipline, and a practical ability to keep both people and systems running well.

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About

Emrys has built a career around service, leadership, logistics, and day-to-day operational excellence. His background includes team development, budgeting, scheduling, event coordination, systems oversight, web updates, photography, and small-business technical support. The result is a versatile professional who can support clients, improve workflows, and help organizations run more smoothly.

15+Years of operational experience
10+Years in management
75Team members supported
$6.2MRevenue environment managed

Experience

A broad base of experience across operations, people leadership, service delivery, events, systems, and digital business support.

Provence Marinaside • Vancouver, BC • 2002 to Present

Manager

  • Oversee day-to-day front-of-house operations within a high-volume, detail-sensitive business environment.
  • Help manage up to $6.2M in annual revenues and contributed to a 57% revenue increase over the first four years.
  • Maintain labour performance below budget and reduce inventory costs by 3 to 5%.
  • Lead, support, and train teams of up to 75 employees, supervisors, and managers.
  • Coordinate private functions including weddings, corporate events, holiday parties, and industry meetings.
  • Maintain business systems including reservation platforms, POS systems, and in-house computers.
  • Update website content, moderate blog content, and create photo assets of the venue, staff, and menu items.
  • Produce newsletters, flyers, brochures, and promotional materials.
Teahouse in Stanley Park • Vancouver, BC • 1997 to 2002

Manager on Duty

  • Supervised daily service operations and performance for teams of up to 60 front-of-house employees.
  • Trained most new front-of-house staff during that period.
  • Booked and managed private functions of up to 140 guests, including weddings, corporate events, wakes, and fundraising dinners.
  • Built hands-on experience in service delivery, coordination, and shift leadership before promotion into management.
Boston Pizza • North Vancouver, BC

Kitchen Manager

  • Managed a team of 8 to 10 across kitchen operations.
  • Introduced stronger cleanliness and professionalism standards.
  • Helped improve GEM performance from 84th to 3rd place within 12 months.
  • Reduced waste through improved ordering controls and implemented a strict cleaning schedule.
  • Supported staff training at other locations ahead of reopening after renovations.
Jammicron Technology

IT Support Professional

  • Provided technical support to small-business clients in person and by phone.
  • Resolved virus issues, email access problems, and network setup needs.
  • Assisted with image editing, mock-ups from design briefs, and project support for programmers.
  • Migrated client websites from one server to another.

Core Skills

Leadership, organization, communication, digital upkeep, and technical support, all grounded in practical experience.

Operations & Leadership

  • Team leadership and staff development
  • Scheduling, labour, and workflow coordination
  • Inventory control and daily operations
  • Budget-minded decision-making

Client Service & Events

  • Client care and relationship management
  • Event planning and execution support
  • Training and onboarding
  • Calm problem-solving in busy environments

Systems & Creative Support

  • Website updates and digital content
  • Reservation, POS, and in-house system support
  • Photography and promotional design
  • Technical troubleshooting for small businesses

Education

Certified Information Technology Support Specialist
Vancouver Community College, 2001 to 2002

Business Management
Capilano College, 1996 to 1997

Certificates

Serving It Right Certificate

FOODSAFE Level 1 Certificate

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Contact

Get in touch regarding operations, client support, leadership, events, or technical support opportunities.

Contact Details

Based in Port Coquitlam, British Columbia and available for opportunities in the Greater Vancouver area.

Email: emrys@emrys-online.com

Phone: 604.910.9934

Website: www.emrys-online.com

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